TERMS & CONDITIONS
PRODUCT & SERVICE DETAILS
We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the product.
Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. Delivery dates and stock due in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us.
Our products are intended for use in a domestic private residential setting only and we provide no guarantees for their suitability outside of this. In particular we do not provide any guarantees if they are used in a commercial, public or contract environment.
The goods we sell are for consumers for general domestic use only and must be used for the intended purpose. All products carry a first-year manufacture's guarantee. However, this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK it will invalidate the warranty.
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you buy your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.
While we make every attempt to make a successful delivery to you, on the agreed time and date, should the delivery fail due to a failure on the customer's part re-delivery may incur a further delivery charge being applied.
Your order represents an offer to us to purchase a product which is accepted by us when we send an email confirmation to you that we have despatched that product to you. That acceptance will be complete at the time we send the despatch confirmation email to you. Any products on the same order which we have not confirmed in a despatch confirmation email to have been despatched do not form part of that contract.
The company shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure.
Your debit or credit card is charged for the whole amount of the order when the order is created. The card may be immediately refunded for the value of any items cancelled on the order at any time up until when we despatch the items to you. If the entire order is cancelled and no items are dispatched, then any charge for handling and/or delivery will also be refunded.
You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
The personal information that dwell collects from you is used to operate our business and improve our service to customers.
We use your data to fulfil your orders and to provide you with information about our products and services.
Please open and check your order within a reasonable time (usually 3 days) from receipt of goods and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
If the item is being returned as unwanted you must notify us within 7 days of receipt of the unwanted item. It must be returned in an unused condition, which includes being in the original, unmarked and undamaged packaging. Unwanted items must not have been used or assembled in any way. We retain the right to refuse a refund on any item found to have been used.
Refunds are processed upon receipt of the items back at our Warehouse. Refunds can only be made to the card used to make the original purchase. If your item was been purchased with cash the refund will be made by cheque.
Sometimes we are able to resolve your issue is to and repair the item in your home. To do this we work with several furniture repair companies who will endeavour to complete a home visit within 14 days of being notified of an issue. They will evaluate the fault and provide us with their independent assessment. If the issue is confirmed as a product fault, we will instruct the company to go ahead and repair or alternatively replace if uneconomical to repair.
DISPOSAL OF DAMAGED PRODUCTS
Please do not dispose or attempt to repair a damaged item until you have spoken with one of our Customer Services Team and we have agreed this in writing, usually by email, that it is okay to do so.
Damaged or Faulty Goods
If your purchase arrives damaged or is faulty please contact our Customer Services team on 0208 769 4001 within 3 days of receipt of goods.
Our Customer Service lines are open from Monday-Friday 9am - 6pm. alternatively you can email us at firstname.lastname@example.org
If a repair is required this will be carried out within a reasonable time (usually within 28 days).
Refunds will be issued in reasonable time (usually within 7 days) after satisfactory receipt of the returned goods.
None of the above affects your statutory rights.
If you are unhappy with any aspect of your furniture
Please contact us immediately on 020 8769 4001 for further assistance.
TRADEMARKS & COPYRIGHT
All content included on the website, such as pictures, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Inspired Interior Design and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Inspired Interior Design and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Inspired Interior Design and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without our express written consent.
Inspired Interiors London reaches out to social media users to seek their permission to feature their content on our various sites, social channels, and various promotional materials
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
The company shall under no circumstance whatsoever be liable for losses special to the particular circumstances of the customer, indirect or consequential losses or for the loss of profits, damage to the property or wasted expenditure.
Dimensions and capacities given are approximate only.
Colour reproduction is as accurate as photographic and printing processes will allow.
The rights to all photography are owned by Inspired Interior Design. Reproduction of any material without written permission is forbidden.
MODERN SLAVERY ACT STATEMENT
YEAR ENDING 31 JULY 2019
This statement is made pursuant to section 54 of the Modern Slavery Act 2015 (“the MSA”) and sets out the steps that Inspired Interiors London has taken to continue our work to assess the risk of modern slavery occurring in our business and to consider further what steps can be taken and procedures implemented to mitigate the risk of modern slavery occurring in our supply chain.
We have a zero tolerance to slavery and human trafficking. To ensure all those in the supply chain comply with our values and to ensure compliance we have produced this document and made all our suppliers aware of the Modern Slavery Act 2015.
In line with the group Modern Slavery Policy we aim to minimise the risk of slavery and human trafficking occurring within Inspired Interior Design and its supply chain. This is done by monitoring and addressing issues of concern and protecting those who raise such concerns.
We undertake due diligence on all suppliers and conduct regular audits of existing suppliers in order to monitor, identify and assess potential risk areas and protect whistle blowers.
Our suppliers are carefully selected through a robust audit programme using auditors who focus on ethical standards including health and safety, child labour, working hours, wages and slavery. We work closely with suppliers to address any concerns and put corrective actions in place to reduce risks of potential non-conformance. Any serious breach or continual non-conformance will result in termination of engagement with that party.
Inspired Interiors London offer a wide range of contemporary furniture for all areas of the home. Items are produced in the Far East as well as Europe and offered for sale through our website. All orders are despatched and delivered from our Warehouse in Balham by our in-house fleet and delivery team.
To ensure a wider understanding of the risks of modern slavery and human trafficking, we have distributed this policy and our requirements to all parties within our business and supply chains. To support this, we undertake assessing the risk of slavery and human trafficking across our business.
Having the means of identifying signs of slavery or human trafficking and what action to take when concerns about potential or suspected instances of slavery or human trafficking arise, and to whom these concerns should be escalated to.
We hold records of all our suppliers along with a record of any reported whistle blowing activities. We will protect whistle blowers and work with our suppliers and supply chain to ensure we have complete transparency and cooperation.
Inspired Interior Design (trading as Inspired Interiors London) takes the privacy of its customers very seriously and the security of your personal information is extremely important to us.
By making a purchase of goods or services from Inspired Interiors London, or providing your contact details to us in store, visiting inspiredinteriorslondon.co.uk, registering an account, placing an order or by communicating with us online or by telephone you are accepting and consenting to the practices described in this policy.
When we say ‘we’, ‘our’, ‘us’ in this policy we are referring to Inspired Interiors London
WHAT INFORMATION DO WE COLLECT?
When you place an order with us, via our order-line or on our website, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. This is to ensure that we can carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
In some cases, we use third party delivery services such as Royal Mail. Your name, address and contact details may also be shared with third party delivery contractors to ensure that we can fulfil our contractual arrangement with you to deliver the products and services you purchase from us.
We hold this information for a period of 5 years. After this period, we will archive permanently any inactive customer accounts. Should you request us to, we will anonymise your information removing all identifiers i.e. names and addresses connected to any transactions you have made with us.
If you request a service or a repair from us this will be completed by a third party at which point, we will share your name and address details with our third-party repair provider who will use this only for providing you with the repair service.
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it for the purposes discussed with you e.g. to arrange for delivery of the furniture.
If you choose to communicate with us by telephone, this information will be stored for our records and will be retained securely for 26 weeks.
If you use our website to register an account, participate in discussion boards, enter a competition, complete a survey, request a call back from customer services or report a problem with our products and services, the information you provide to us will be stored and may be used to facilitate that request or service.
WHY DO WE COLLECT INFORMATION AND WHY DO WE USE IT?
Under the GDPR we must have a lawful reason for using (or 'processing') your personal information. One of the lawful reasons is 'legitimate interests'. Legitimate Interests means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests in doing so.
So, what does this mean? When you provide your personal details to us, we use your information for our legitimate business interests to ensure we can provide you with the best service possible and help us ensure you only receive relevant information from us.
Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.
Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our advertising.
We will process the personal information you have supplied to us to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and provide the best and most secure experience. These are what we consider our 'Legitimate Interests
The following are when and why we would use this approach:
Direct Marketing: If you purchased from us prior to the 1st March 2020 and have not unsubscribed from receiving marketing information, we will send you emails, SMS and postal marketing, which relates to relevant promotions and offers that we feel will be of interest to you. If you purchased from us after the above date, we will only send you emails and SMS marketing which relates to relevant promotions and offers that we feel will be of interest to you if you have actively consented to receiving it.
This information will be shared with partners, suppliers, and agencies so they can process your personal information on our behalf. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. For example, some of our service providers place advertising for us online, about our products and services.
As a result, where you have indicated you are happy to receive marketing from us, due to cookies you might see online advertising that we have placed on the web sites you visit, or the interactive services you use.
We will continue to process your information in this way until you advise otherwise. You can opt out of this processing activity at any point using the unsubscribe link on all emails and included within SMS, and by logging in to your account and updating your contact preference and how you want us to ‘stay in touch’ with you about our promotions and offers. When you unsubscribe please note it may take up to 14 days for the unsubscribe to be fully effective
We will never sell your details to other companies so that they can market to you.
Add items to your basket
If you create an account on our website and add items to your basket but the sale is not completed, we may contact you by telephone or email to ensure that there were no technical issues that meant that you were unable to complete the purchase. This information will be stored for 30 days before being deleted.
We process your personal information, collected as part of your furniture purchases for the purposes of customer analysis, assessment, profiling and direct marketing. This may be on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
Call recording: Any telephone calls you receive from or make to Inspired Interiors London may be recorded. This is for training and quality purposes to allow us to ensure a high level of customer services is achieved. We may also record your details of the telephone number you use to contact us. This telephone number will be deleted after 26 weeks.
Protecting you: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
Using our websites or apps: During each of your visits to our website we may automatically collect the following information from you:
Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, your dwell account login information, browser type and version, time zone setting, the country and telephone area code where your device is located, browser plug-in types and versions, operating system and platform
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from page, and any phone number you dial to contact our telesales or customer services departments.
This information will be used to administer our websites and telephone services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. It allows us to improve our websites and telephone services to ensure that information is provided in the most effective manner for you (and for your device). It allows you to participate in the interactive features of our service if you choose to do so. It will also allow us to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
We may combine the information you give to us with information that we collect from third parties about you. We use this information for the purposes set out above.
The personal information collected in this way is held on file for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements.
When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
How do we store your data?
Any personal data that is provided to us is stored on our secure servers. Any download of information relating to any transactions entered into on our site will be encrypted to help ensure its safety. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share passwords with anyone.
We will only retain personal data for as long as is necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations. If you have any questions relating to our retention or destruction of your data, please contact us using the details set out in the Contact Us section.
In accordance with the General Data Protection Regulations (EU 2016/679), we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. The transmission of information via the internet is, however, not secure i.e. email and therefore we cannot guarantee the security of data sent to us electronically by you. Any transmission of such data is therefore entirely at your own risk. Where we send data to third parties via the internet i.e. emails for the processing of a service all of the data is sent securely and password protected If you have any questions relating to security of your data, please contact us using the details set out in the Contact Us section.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.
Where we sell part or all of our business to a third party, in which case we may disclose your personal data to the prospective or actual seller or buyer of such business or assets.
Where we are legally required to disclose your information or in order to enforce or apply our terms and conditions or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties.
Third Party Links
You may find links to third party websites on our site. The operators of those websites will apply their own privacy policies and you should check them before you use them or submit any data to them. We are not responsible for their policies or the way they use your data or cookies, and we will not be liable for any loss, damage or distress you may suffer of incur as a consequence.
Access to information and other rights
The GDPR gives you the right to:
Access information that we hold about you. If you wish to exercise your right of access, you must submit a written request and provide proof of your identity before we supply the information to you.
Ask us to prevent processing that is causing - or is likely to cause - your substantial damage or distress;
Require us not to make certain decisions automatically if they significantly affect you;
Ask us to make any necessary changes to the personal data we hold about you in order to ensure that it is accurate and up to date;
Ask us to have your personal data erased and to prevent processing in specific circumstances:
Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
When the individual withdraws consent.
When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
The personal data has to be erased in order to comply with a legal obligation.
We may refuse to comply with a request for erasure when personal data is processed for the following reasons;
To exercise the right of freedom of expression and information;
To comply with a legal obligation for the performance of a public interest task or exercise of official authority.
For public health purposes in the public interest;
Archiving purposes in the public interest, scientific research historical research or statistical purposes; or
The exercise or defence of legal claims.
Should you wish to contact us about any of these matters, please use email@example.com
If you have any questions or concerns, please do not hesitate to contact us via our website or contacting us by email firstname.lastname@example.org. If you are unhappy with how we are processing your personal information you have the right to refer the complaint to the regulator, the Information Commissioners Office. You can do this by visiting their website.